Our Team
Larry Barker
Larry has been working in and leading customer experience teams for the last decade. He currently leads support operations at Articulate. He also runs Supported Content, focusing on managing client relationships and editing the team’s work.
He’s based outside of Chicago with his wife and three young kids. In his spare time, he’s often busy reading fantasy books, playing DnD, and dabbling in entrepreneurial projects.
You can find him on LinkedIn.
Nouran Smogluk
Nouran is a passionate people manager who believes that work can be a place where people grow, develop, and thrive. She leads Customer Support and Customer Success at Komoot.
Nouran spent several years traveling across Europe in a renovated van. She now lives in Germany with her husband, son, and a whole herd of animals.
You can find Nouran on LinkedIn or on her blog, where she blogs about topics like remote work, leadership, CX, and bringing your best self to work.
Anne-Marie Hofmann
Anne-Marie is a customer success executive focused on communications and scalability. She’s currently focused full-time on customer success consulting for SaaS companies.
She specializes in driving process & product improvements, creating thorough and easy-to-understand product documentation, and teaching others how to communicate more effectively through the written word. Anne-Marie lives in the Netherlands with her partner and son.
You can find her on LinkedIn or on her website.
Craig Stoss
Craig Stoss has spent time in more than 30 countries working with support, development, and professional services teams. Today, he works as the Director of CX Transformation Delivery at PartnerHero.
Craig lives in Waterloo, Canada, and dreams of some day opening a bakery.
You can find him on LinkedIn or on his website.
Tim Jordan
Tim is a people-centric manager of the customer support team at Cars.com.
He lives with his wife and daughters in the Chicago suburbs, loves hibachi, and is obsessed with all things Disney. He’s also a certified financial coach.
You can find Tim on LinkedIn or on his blog, where he writes about personal finance and provides financial coaching services.
